Frequently Asked Questions (FAQ)
- Data Storage Services

Galcomate provides robust and secure data storage solutions to meet your storage needs. Whether it’s for personal use, business, or enterprise-level requirements, we have scalable options designed to accommodate various data volumes.

Data security is our top priority. We implement stringent security measures outlined in our Data Processing Agreement (DPA) to safeguard your data against unauthorized access, loss, or any form of compromise. Rest assured, your data is in safe hands.

Accessing our data storage services is simple. Log in to your personal zone on our website, where you can easily upload, manage, and retrieve your stored data. Your personal zone ensures a secure and personalized experience.

Absolutely. Any transfer of data to third countries is executed based on documented instructions and in compliance with relevant data protection regulations. We prioritize the secure and lawful transfer of your data.

The duration of data processing is specified in our Data Processing Agreement (DPA) and is agreed upon with the customer. We ensure transparent and compliant data processing practices.

In the unfortunate event of a data breach, we cooperate with you to fulfill notification obligations under applicable regulations. Our DPA details the procedures and assistance provided in the event of a breach.

Yes, non-signatory entities can join the DPA with the agreement of all parties. They can accede to the DPA by completing the Annexes and signing Annex I, becoming a party to the contractual clauses.

We are committed to transparency. Details about sub-processors are available upon request, ensuring you are informed about the entities involved in processing your data.

For requests related to data access, correction, or other rights, please contact us. We are committed to assisting you in fulfilling your rights while complying with data protection regulations.

We implement technical and organizational measures outlined in our DPA, ensuring the security of your data. This includes protection against accidental loss, alteration, or unauthorized disclosure.

The DPA provides clauses for termination under specific circumstances. Parties have the right to terminate the contract if there is non-compliance with the clauses or if other legal obligations are not met.

Yes, our dedicated Customer Support Team is available 24/7 to assist you. For any inquiries, assistance, or technical support related to data storage, please reach out at any time.

We continuously enhance our data storage services. Updates and improvements are rolled out regularly to ensure you have access to the latest features and advancements in data storage technology.

Stay tuned! We are always working on exciting new features and services to elevate your data storage experience. Keep an eye on our [blog/news section] for announcements and updates.